Contact support

1. Contact support

Contact amen support at amenapphilfe@gmail.com for app help, account questions, subscription access or complaints. Apple's linked guidance explains its billing, cancellation and refund processes. For personal-information requests, see Privacy policy.

Include the product or feature concerned and a concise description. Share an order reference only when needed and avoid passwords, full card details and unnecessary private conversation content. These contact instructions do not restrict legally valid notices or require use of a particular channel where the law permits another.

2. Deleting your account

You can request account deletion through the app. If you cannot access the account or the request does not complete, contact support at amenapphilfe@gmail.com. Proportionate identity verification may be needed to prevent unauthorized access or deletion; you will not be asked to send a password. Deleting an account and removing device-only content are separate operations. Local notes, highlights or preferences can remain independently of the account; use their available controls and the Days with Jesus reset control, or contact support for help.

Uninstalling the app alone does not delete cloud account records. Removing access through Sign in with Apple is also separate from requesting deletion of information held by amen. Neither app removal nor amen account deletion automatically cancels an Apple subscription: cancel it separately through Apple subscription cancellation. Device copies, exported content, backup expiry and records subject to lawful retention are distinct from removal of the active account.

3. Automatic renewal and cancellation

Auto-renewing subscriptions continue for the stated billing period until canceled under Apple’s applicable rules. Manage cancellation in your device’s Apple account subscription settings or follow Apple subscription cancellation. The subscription screen shows renewal dates and access after cancellation; store rules and mandatory law determine the result.

Deleting the app, deleting your amen account, signing out, emailing a cancellation request to amen or revoking permissions does not itself cancel an Apple-managed subscription. Price changes follow Apple’s notice and consent processes and applicable law. We do not claim a right to raise an existing price without required notice or agreement.

4. Refunds and purchase problems

For Apple-billed purchases, use Apple refund requests or reportaproblem.apple.com to request a refund or investigate billing. Eligibility depends on the applicable store rules, circumstances and law. Amen can help investigate access problems but cannot promise that Apple will grant every refund request.

This routing does not remove statutory remedies against a responsible trader. Report failures, duplicate access charges or a nonconforming service to us as well where appropriate. No clause here makes all purchases nonrefundable or requires you to abandon rights to repair, price reduction, termination or reimbursement.

5. Conversation history and deletion

Conversations, messages, responses and titles may be saved locally and with your account so you can return to them. Closing a conversation or the app does not delete saved history. Saved messages and related account records can be separate from the conversation currently shown on screen.

Use available conversation controls or contact support at amenapphilfe@gmail.com to request deletion or a copy. Removal from active history, associated records, provider processing and backup expiry are separate parts of handling a request. Deletion does not automatically recall exported or shared copies. Records needed for legal obligations or claims may remain with restricted use.

Apple information

• Apple App Store terms and usage rules · See more here
• Apple standard license agreement · See more here
• Apple privacy policy · See more here
• Apple subscription cancellation · See more here
• Apple refund requests · See more here